Frequently Asked Questions (2024)

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FAST ANSWERS TO QUESTIONS

Find answers to most frequently asked questions below. If you can't find what you're looking for pleasecontact us and we'll reply to you within 2-3 business days.

GENERAL

Yes, NewGel+ products are manufactured in the USA with a specially formulated medical grade silicone, developed to be non-toxic and non-irritating. It is safe for use on children and adults as well as all skin types. It is bio-compatible and does not absorb into the skin. It stays on the surface to provide a protective barrier layer. We recommend that you consult with a pediatric medical professional when treating scars on children.

Yes, silicone gel sheeting and silicone ointment have been proven to reduce, flatten, fade and smooth these difficult types of scars. Learn more about keloid and hypertrophicscars.

Yes, clinical studies have shown that silicone sheeting and gels are effective for many patients in improving older red and raised scars. Improvements include softening, flattening and a reduction in discoloration. However, in general, the sooner the products are applied after the scar has formed, the better the expected results.

Yes, silicone gel and sheeting are recommended in the International Scar Treatment Guidelines to help prevent abnormal scar formation after surgery or injury. See our Breast Reduction Case Study in our Case Studies section to see a treated vs. untreated breast post-surgery.

NewGel+ can be used as soon as the wound is fully closed (sutures removed, no scabbing or oozing). NewGel+ should NOT be used on skin with cracked or opened wounds.

Healing times vary both by individual and by type of scar. Some people begin seeing improvement in the first week but, in general, positive results are usually seen in 3 to 7 weeks with optimal results occurring after 3 months of use.

NewGel+ sheeting and gel is formulated to be worn 6 to 24 hours per day – the more time NewGel+ is in contact with the scar, the greater the effect. Both NewGel+ sheeting and gel should be removed once every 12 hours for inspection of the scar site and to allow the site to be washed and thoroughly dried.

NewGel+ should be used until you stop seeing improvement. Total treatment time is usually 3 months.

Yes, both NewGel+ and MyNewGel are are tradenames for the same products manufactured and sold in the USA. Sometimes, you'll find packaging with both brands listed. For the sake of simplicity, we refer to all products as "NewGel+" products even though some products will have both brand names on the packaging.

Yes, there have been over one hundred clinical studies confirming silicone gel’s effectiveness in treating scars. Some of those clinical studies are cited on our website:Learn more.

Genuine NewGel+ scar treatment products are available for purchase on our website. In additon, on Amazon.com, only those product sold by "NewGel+ Scar Management & Bruise MD" are those you can be sure are genuine and the most current version of our products.

NewGel+ should NOT be used on any skin with a rash, irritated skin, or skin with cracked/open areas.

No, there is no product or procedure available that can totally remove all evidence of a scar but NewGel+ can significantly improve them.

SHEETING, SHAPES, & TAPES

The term "scar sheeting" refers to all Sheets (typically larger rectangle shaped for expanded coverage), Tapes (typically comes in rolls), and Strips (typically comes in smaller pre-cut rectangular shapes). These terms are commonly used interchangeably.

NewGel+ silicone sheeting products improve scars by providing a combination of occlusion (seals the scar from exposure to air), hydration, elevated skin temperature and continuous light pressure.This prevents the skin from producing excessive scar tissue, and helps the scar to stay flat, soft and less red.

Some wrinkling on the edges is normal due to the 1 mm thickness of NewGel+ sheeting products. We recommend using medical adhesive tape to secure sheeting in place - particularly along body contours.

At 1 mm thickness, NewGel+ sheeting, tapes and shapes are signficantly thicker than competing products. While this means NewGel+ sheeting and shapes are priced higher than thinner products sold by competing brands, 1 mm thickness maximizes occlusion, hydration, and pressure for optimal scar reducing treatment.

NewGel+ sheeting products (Sheets, Tapes, and Strips) and NewGel+E gel are often used in combination, but we do NOT recommend using them at the same time. Many people use one product during the day and the other at night to provide 24 hour coverage, especially for high visibility areas such as the face, neck, hands and legs.

Yes, Newgel+ Sheeting, Tapes, and Strips can be cut to fit any scar, simply make sure to cut NewGel+ so that it extends ½ inch on all sides of the scar.

Gently wash with tap water and mild non-moisturizing hand soap then air-dried before reapplying. We recommend washing sheeting after each use.

NO, nothing should be applied under NewGel+ sheeting. Any lotion or medication that gets under the sheet can cause NewGel+ to lose adhesion and effectiveness.

Keep packaging for storage of the product when not in use. For large products that come in tubes, store product flat, backing side down.

Our Product material, as supplied, is a not hazardous waste according to federal regulation (40 CFR 261). Dispose of unused product as a non-hazardous solid waste in accordance with federal, state, and local regulations.

Yes, carefully remove NewGel+ sheeting whenever entering the water or exercising. If reusing, please follow washing and re-use instructions and store in clean and dry place.

Gels

NewGel+E silicone gel improves scars by providing a combination of occlusion (seals the scar from exposure to air) and hydration. This prevents the skin from producing excessive scar tissue, and helps the scar to stay flat, soft and less red.

Our 0.5 ounce (15 gram) tube contains enough ointment to treat a 3 inch scar for 3 months. Use sparingly, but make scar is well covered by Newgel+E gel.

Yes, it is safe for use on children and adults. However, we recommend that you always consult with a pediatric medical professional when treating children.

Frequently Asked Questions (2024)

FAQs

What are good FAQ questions? ›

Some common examples include questions about service hours, shipping and handling, product details, return policies, etc., depending on the industry. You can have different FAQ sections for different pages of your website. Your FAQ page demonstrates how well you understand your customers.

What does most frequently asked questions mean? ›

Meaning of FAQ in English

abbreviation for frequently asked question: a question in a list of questions and answers intended to help people understand a particular subject: If you have any problems, consult the FAQs on our website.

Are questions more important than answers? ›

Briefly put, questions are more important than answers because questions seek to understand–to clarify and frame and evaluate while answers, at their best, are temporary responses whose relative quality can decay over time, needing to be reformed and remade and reevaluated as the world itself changes.

What are five good questions to ask? ›

Deep Questions to Ask Someone
  • What's your favorite quality about yourself? ...
  • What is something that makes you feel unstoppable?
  • What three words would you use to describe yourself?
  • Would you call yourself brave?
  • When do you feel the safest?
  • What's your favorite childhood memory?
  • What's your biggest life regret so far?
Jul 31, 2023

How do you prepare frequently asked questions? ›

How to write a FAQ page
  1. Consider what questions customers commonly ask. You can aim to identify what questions are most commonly asked by customers. ...
  2. Categorise the questions. ...
  3. Design the FAQ page. ...
  4. Ensure it's easy to find. ...
  5. Monitor any changes in customer questions. ...
  6. Update the FAQ page regularly.
Jun 27, 2024

How do you answer Q&A effectively? ›

Here are 17 tips to keep in mind when preparing to answer difficult questions effectively and constructively:
  1. Prepare for tough questions. ...
  2. Pause before responding. ...
  3. Monitor your body language. ...
  4. Reword the question. ...
  5. Take more time if you need to. ...
  6. Acknowledge the other person's emotions. ...
  7. Answer a portion of the question.
Aug 15, 2024

What is the most frequently asked question in the world? ›

What is the most asked question in the world? It might be quite surprising to know that the most asked question in the world is “what is my ip”. There are a little over 3 million people who ask this question every month on Google and that's just one variation of the question.

What are frequently asked question lists? ›

A frequently asked questions (FAQ) list is often used in articles, websites, email lists, and online forums where common questions tend to recur, for example through posts or queries by new users related to common knowledge gaps.

What is the meaning of frequently asked questions? ›

abbreviation for frequently asked questions: a list of questions that people often ask about a particular product or site on the internet and the answers to the questions.

What is the purpose of FAQs? ›

Frequently asked questions, or FAQs as they are known, are a great way to improve your customer's experience of your website. It allows you to answer the questions that are most commonly asked surrounding your product or service. At the same time, there are also many other benefits to having FAQs on your website.

What is it called when a question has more than one answer? ›

mul·​ti·​ple-choice ˈməl-tə-pəl-ˈchȯis. 1. : having several answers from which one is to be chosen. a multiple-choice question.

Which is important question or answer? ›

Questions are always more important than answers because the way one frames the questions predetermines the range of answers one can conceive in response.

Why are questions so powerful? ›

Powerful questions can give the receiver of the question insight into their own patterns, thinking, or encourage them to take action.

How to make FAQ interesting? ›

Here are some tips on how to design a FAQ page.
  1. Use service data to identify your most common questions. ...
  2. Include real frequently asked questions. ...
  3. Keep it simple & organized. ...
  4. Make it searchable. ...
  5. Include space for live support options. ...
  6. Design your FAQ page. ...
  7. Publish the FAQ page on your site.
Sep 11, 2024

What are examples of good questions? ›

Generally, questions that start with “what” are good, non-biased open-ended questions. For example “What did you think of today's workshop?” or “What would you like to learn more about?” allow the respondent to answer without being influenced by the person asking the question.

What's a good question ask? ›

What are you most afraid of? What do you feel most passionate about? How do you like to spend your free time? What would your perfect day be like?

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